Terms of Use

Effective Date: July 1, 2021
Last Updated: January 1, 2025
Contact Email: sigma@pulsercm.com

Welcome to PulseRCM. These Terms of Use (“Terms”) govern your access to and use of our website (https://pulsercm.com), as well as any services, content, or materials provided by PulseRCM, a US-based healthcare revenue cycle management (RCM) consulting company. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

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1. Acceptance of Terms

These Terms form a legal agreement between you (“User,” “you,” or “your”) and PulseRCM (“we,” “us,” or “our”). We may update these Terms periodically, and the “Last Updated” date will reflect changes. Continued use of our website or services after updates constitutes acceptance of the revised Terms.

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2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into agreements to use our website or services. By using our site, you represent that you meet these requirements. Our services are intended for healthcare providers, professionals, and authorized representatives, not the general public or minors.

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3. Scope of Services

PulseRCM provides RCM consulting services, including patient access optimization, revenue integrity, billing and collections, compliance training, and tailored solutions, as detailed on our website (https://pulsercm.com). These Terms apply to website use and general interactions. Specific service engagements are governed by separate client agreements or contracts.

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4. Permitted Use

You may use our website to:

• Learn about PulseRCM’s RCM services.
• Contact us via sigma@pulsercm.com or other provided channels.
• Access informational content (e.g., blog posts, service descriptions).

Prohibited Uses: You may not:

• Copy, reproduce, or distribute website content without written permission.
• Use the site for illegal activities, including violating HIPAA or other healthcare regulations.
• Attempt to hack, disrupt, or overload our systems (e.g., DDoS attacks).
• Scrape data or use automated tools to extract content without consent.
• Misrepresent your identity or affiliation when interacting with us.

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5. Intellectual Property

All content on https://pulsercm.com—including text, logos, graphics, and service descriptions—is owned by PulseRCM or its licensors and protected by US copyright, trademark, and other intellectual property laws. You may not use, modify, or reproduce our content without prior written consent, except for personal, non-commercial purposes (e.g., viewing or sharing links).

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6. User-Provided Information

When you contact us (e.g., via sigma@pulsercm.com) or submit data through forms, you grant PulseRCM a non-exclusive, royalty-free license to use that information to respond to you, provide services, or improve our offerings, as outlined in our Privacy Policy. You are responsible for ensuring the accuracy and legality of any information you provide.

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7. Third-Party Links

Our website may include links to external sites (e.g., industry partners like HFMA or payer portals). We are not responsible for the content, availability, or practices of these third-party sites, which are governed by their own terms and policies.

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8. Disclaimers

• No Warranties: Our website and content are provided “as is” without warranties, express or implied, including accuracy, completeness, or fitness for a particular purpose. We do not guarantee uninterrupted access or error-free operation.
• Informational Use Only: Content on our site (e.g., RCM tips) is for general information and does not constitute legal, financial, or medical advice. Consult a qualified professional for specific guidance.
• Service Outcomes: While we strive for excellence, RCM consulting results depend on client cooperation and external factors (e.g., payer policies), which we do not control.

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9. Limitation of Liability

To the fullest extent permitted by law, PulseRCM, its affiliates, officers, and employees are not liable for:

• Indirect, incidental, or consequential damages (e.g., lost profits, data loss) arising from your use of our website or services.
• Damages exceeding $100 or the amount you paid us (if any) in the past 12 months, whichever is greater.

This limitation applies even if we were advised of the possibility of such damages.

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10. Indemnification

You agree to indemnify and hold PulseRCM harmless from any claims, losses, or damages (including legal fees) arising from your misuse of our website, violation of these Terms, or infringement of third-party rights (e.g., submitting unauthorized data).

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11. Termination

We may suspend or terminate your access to our website or services at our discretion, with or without notice, if:

• You violate these Terms.
• Your actions pose a security risk or legal liability.
• We discontinue or modify our offerings.

Upon termination, your right to use our website ceases, but applicable provisions (e.g., intellectual property, liability) remain in effect.

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12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delhi, India, without regard to conflict of law principles. Any disputes will be resolved through:

• Negotiation: Informal resolution attempts for 30 days.
• Arbitration: Binding arbitration in New Delhi, India.
• No class actions are permitted; disputes are individual only.

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13. Privacy and Cookies

Your use of our website is also subject to our Privacy Policy and Cookie Policy, which detail how we collect, use, and protect your information, including through cookies and tracking technologies. Review these policies for full details.

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14. Changes to These Terms

We may modify these Terms to reflect legal updates, service changes, or operational needs. The “Last Updated” date will indicate revisions. Significant changes will be communicated via website notice or email to sigma@pulsercm.com subscribers. Continued use after updates signifies acceptance.

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15. Contact Us

For questions, concerns, or to report violations of these Terms, contact us at sigma@pulsercm.com. We aim to respond within 30 days.